Epicor is hunkering down on its commitment to modernise the global supply chain, leveraging AI and cloud technologies to address the evolving needs and challenges faced by manufacturers, distributors, and sellers worldwide.
At its annual Asia Connect event in Bangkok, Epicor’s leadership outlined strategic expansions across Asia, the company’s forward-looking technology investments, as well as how they are supporting their ecosystem of customers and partners.
“We’re powering the global supply chains… modernising enterprise resource planning (ERP) for makers, movers and sellers, people that make things, people that distribute things, and people that sell things,” said Epicor’s EVP, International, Andy Coussins, underlining Epicor’s industry breadth and expertise developed over 54 years.
The AI element
Throughout the day, Andy, and other Epicor execs like Vincent Tang and Kerrie Jordan highlighted the rapid adoption of AI as transformative for customers.
Andy emphasised the AI-driven element in their product and solutions, noting recognition from analysts like Gartner and IDC, “Our AI roadmap is hitting there in the right spot. So we need to continue to do that. And one of the things we’re doing is investing very, very heavily in our technology, R&D and our AI roadmap.”
This intentional focus and investment has led to Epicor being the first-to-market with a conversational ERP experience and then an outcomes-based pricing agent, in 2025.
The move to cloud
He also highlighted that flexibility, cost, security, innovation, and scalability are key reasons for moving to the cloud. The two most critical reasons however, are to do with security and competitiveness – up-to-date software to prevent vulnerabilities is convenient via cloud while the ability to leverage the latest tech and features, especially AI, can help companies stay ahead.
The EVP said, “ “If you don’t have the latest, up-to-date versions of software in your system, you’re potentially compromised… If you’re not using the latest technologies, how do you compete?”
During the event, Epicor also announced the end of on-premise support for Kinetic by 2028, signaling a strong focus on the cloud. Epicor Kinetic is the company’s modern, cloud-first ERP platform that is still available in some hybrid and on-premise configurations for certain customers and certain regions.
Migration
The company offers migration assistance to help customers move from on-premise systems, facilitating the process with data migration templates and options to accelerate time to value. Andy addressed event attendees saying, “I believe a good percentage of you are still on-premise…” before introducing Ascend, a migration programme that combines AI with Epicor’s experience, standard templates and processes at helping customers migrate to the cloud, to achieve that time to value.
“Kinetic is still current, there is no end-of-life from that perspective. And we will continue to drive that in the cloud. We believe by driving it in the cloud we can continue to invest in the technology and give better advancements with new technologies that are coming forward in terms of a roadmap for the future.”
Kinetic is still current, there is no end-of-life from that perspective. And we will continue to drive that in the cloud.
Andy Coussins
He also highlighted that many customers have made the transition from on-premise to the cloud, reiterating that it is not a complete reinstallation but a migration of customers’ data and their knowledge to the cloud.”
Customer stories
Greatech and Nicomatic, two customers also shared insights into their transitions to the Epicor Public Cloud with Epicor CMO Kerrie Jordan, on stage.
Nicomatic is a global manufacturer with multiple subsidiaries that requires scalable, cloud-based ERP to efficiently manage operations across various manufacturing sites and to reduce the need for dedicated IT staff at each location. Meanwhile, Greatech, a manufacturing company based in Malaysia, focused on optimising materials requirements planning (MRP) and streamlining complex operations.
Ultimately, both companies were able to scale their systems and resources as their businesses grew while benefitting from round-the-cloud support and always being up-to-date with the latest ERP features and upgrades.
