Alibaba Cloud has partnered with Genting SkyWorlds Theme Park to deploy the region’s first AI-powered Virtual Queue (VQ) solution to deliver seamless guest experiences, handle a higher volume of crowd and manage excessive traffic securely via the cloud platform.
Speaking at a media briefing, Vice President, Head of Theme Park Operations, Resorts World Genting, Mr. Greg Pearn shares that Genting Skyworlds is the first theme park in Southeast Asia to feature advanced VQ technology, enabling guests to skip the regular lines and choose what to do when they want.
Alibaba Cloud’s VQ Solution leverages Artificial Intelligence (AI) to enable more efficient crowd management and to reduce waiting time dynamically. VQ reservations use advanced AI algorithms and real-time intelligence from the ride wait time to throughput. This solution allows the operations team to better control crowd distribution and optimise ride capacity.
“With the VQ system and Itinerary Planner integrated into our mobile app, guests will have access to some attractive features, including the ability to reserve preferred rides, attractions, and entertainment based on their preferred time slots and receive real-time alerts for VQ reservations allowing them to conveniently plan their entire experience at the theme park ahead of their arrival date.” adds Pearn
The Itinerary Planner serves as guests’ personal intelligent assistant that formulates a personalised agenda capable of generating tailor-made itineraries with just a single tap.
Meanwhile, Alibaba Cloud Intelligence GM of Malaysia, Kun Huang said “Alibaba Cloud has been recognized globally for its technological innovation. We are truly excited now to travel on this adventure with Genting SkyWorlds. The VQ Solution, which was specifically designed for Genting SkyWorlds, uses our advanced, robust, and secure cloud technologies to complement the theme park’s exceptional offerings to the guest.”
However, guests’ without smartphones are still able to make the reservations at the VQ kiosks within the theme park to enjoy similar experience. With Alibaba Cloud’s proven cloud-based solution, Mr Pearn shares Genting SkyWorlds is looking on implementing the cloud-based solution on its other premises and facilities in the near future.
