transcosmos inc. to significantly invest in Malaysia to help drive the expansion of E-Commerce in the country, and create more skill development and employment opportunities
transcosmos inc., the largest Business Process Outsourcing (BPO) company in Asia, today announced launch of transcosmos Malaysia with the opening of its first site in Kuala Lumpur. With 50 years of experience in the BPO service market across 29 countries, transcosmos inc. will provide a comprehensive, one-stop global E-Commerce service to deliver Malaysian clients’ excellent products and services to consumers. The servicing executives at the site will help clients across industry sectors of the likes of Electronics, Software, Health & Beauty and others. In the next 5 years, transcosmos Malaysia aims provide employment opportunities to more 1,000 professionals in the local BPO space, and create a mature and robust E-Commerce industry in Malaysia along with boosting foreign investments.
“Malaysia is one of the most important markets in Southeast Asia and Asia at large. Opening our first site in Malaysia – Kuala Lumpur is a milestone achievement for us and we believe that it holds a key strategic value for transcosmos inc. to expand its reach in the region. As per a recent industry research, the global BPO market is slated to reach USD 220 billion by 2020. Malaysia’s ranking as a major outsourcing destination has improved from 32nd in 2007 to 18th in 2014 and continues to achieve higher standards[1]. With its multi-lingual and multi-cultural expertise the country offers a dynamic environment for growth. The BPO sector is no different from it. Also, working with great supportive government bodies like MDeC makes the process even more seamless and streamlined. We share the same vision as they do. transcosmos Malaysia is committed to build a robust E-Commerce industry in Malaysia, creating more job opportunities and unlock the potential of the market by assisting local E-Commerce players to deliver world class services, as well as expanding their businesses across the region.,” said Mr. Koichi Iwami, Executive Vice President, transcosmos inc.
transcosmos Malaysia focuses on 4 major business domains – Global E-Commerce Services and D.E.C Services, which include digital marketing, e-commerce one-stop services and contact center services. The company provides total new-generation CRM services for clients, including internet promotion, web integration, e-commerce one-stop service that enable clients to facilitate effective internet-based business transactions.
“We are proud to see Japan’s leading BPO provider, transcosmos inc. is setting their footprint in Malaysia. This demonstrates Malaysia’s potential as a growing platform for outsourcing services and we believe transcosmos expertise and knowledge transfer will help the BPO industry in Malaysia soar to greater heights,” mentioned Dato’ Ng Wan Peng, Chief Operating Officer, Malaysia Digital Economy Corporation.
transcosmos inc. works with over 2,500 clients across 29 countries globally. Through its 163 operating centers, its executives support the clientele in 23 international languages. transcosmos inc. serves an extensive list of high-profile, multinational companies across sectors and with the launch of transcosmos Malaysia it is looking to develop its global partnership portfolio.
About transcosmos inc.
transcosmos launched its operations in 1966. Since then we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our client companies by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (contact center, back-office service for HR/Financial/Sales depts., order management and SCM, system development & operation etc.) and Sales Expansion Services (big data analysis, internet advertising, developing & operating website, smartphone/SNS utilization, telemarketing etc.). transcosmos continues to pursue Operational Excellence by providing these services through our 163 locations in 29 countries with a focus in Asia. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients companies’ excellent products and services to consumers in 46 countries around the globe. transcosmos aims to be the “Global BPO Partner” of our client companies, providing them with high quality BPO services on a global scale.
For more information, please visit www.trans-cosmos.com.my
