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Leading insurance brokerage firm successfully migrated its APAC regional IT hub to Hong Kong
Dimension Data, the USD $7.5 billion global ICT solutions and services provider, today announced it has completed a full data centre refresh for Lockton in Asia Pacific, providing the firm with a more efficient and reliable data centre to support its APAC operations.
Founded in 1966, Lockton is the world’s largest privately owned insurance brokerage firm, providing insurance, risk management, employee benefits solutions and insurance brokerage services. Headquartered in Kansas City, Missouri in the United States, Lockton operates in 75 locations in 22 countries and currently employs more than 6,500 staff worldwide.
With its original Asia Pacific (APAC) data centre based in Singapore in need of a refresh, Lockton decided to upgrade and migrate to a new facility in Hong Kong. The Singapore facility would later be used for Disaster Recovery. However, with limited internal resources and expertise in data centre migration, Lockton decided to engage an experienced IT partner to ensure a smooth transition and successful project delivery.
Lockton undertook a thorough review process in selecting Dimension Data as the IT partner for the project. During the selection process, all the potential systems integrators had to present their solutions to a selection panel consisting of Lockton US, UK, and APAC management and technical leads. The Lockton team was highly impressed with Dimension Data’s proven track record and was most confident with Dimension Data’s service delivery approach as compared to its competitors.
Dimension Data’s Data Centre Development Management (DCDM) model was used to better help Lockton understand its full portfolio of IT services in the data centre, identify the items that need to be migrated, and determine the best way to perform site recovery between the Singapore and Hong Kong centres. The team also included a final inspection to review all of Lockton’s application and system settings, as well as a best practice recommendation report to further fine-tune Lockton’s overall infrastructure.
“I had worked with Dimension Data on multiple projects in my other previous employments, and I have never been disappointed,” remarks Suk-Wah Kwok, Regional Chief Information Officer – Asia Pacific, Lockton.
On appointing Dimension Data as the project integrator, Kwok comments, “Dimension Data is no doubt a very strong player in the data centre service space. Apart from being assured by its industry reputation, I am impressed with their staff expertise and loyalty, and most importantly, their ability to deliver successful projects. These were the reasons that helped me select an integrator for Lockton’s crucial APAC data centre refresh project. Dimension Data had my vote of confidence right from the start.”
As the project came to a close, Kwok adds, “During the entire project, Dimension Data was always there for us, and worked closely with our APAC and global IT teams to make things happen, was quick to recommend solutions and respond to unexpected requests as they surfaced, from the beginning to completion.”
“Thanks to the assistance and support from Dimension Data, our new data centre is now up and running, with all our regional IT services successfully migrated from Singapore to Hong Kong. We have finally achieved our long-awaited goal of providing our APAC operations with a reliable and scalable data centre that is aligned with best practices and industry standards. It is now easy to manage and also more cost efficient.”
“I am delighted Dimension Data was able to provide Lockton with the smooth migration of such a critical piece of infrastructure, and that our team could support them throughout the process to ensure minimum downtime,” comments Steve Lam, Managing Director, Dimension Data Hong Kong. “With the new system in place, Lockton has a scalable and reliable data centre it needs to support and grow its business.”
About Dimension Data
Dimension Data harnesses the transformative power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we focus on digital infrastructure, hybrid cloud, workspaces for tomorrow, cybersecurity, and network as the platform. With a turnover of USD 7.5 billion and offices in 58 countries, we deliver services wherever our clients are, at every stage of their technology journey. Accelerate your ambition.
In Asia Pacific, we operate in 50 offices across 13 countries. We help clients enable technology, operate their IT infrastructures and transform technology solutions that deliver value. It combines an expertise in networking, security, customer experience (CX) and collaboration, data centre and end-user computing, with advanced skills in IT outsourcing, IT-as-a-Service, Systems integration services and training. www.dimensiondata.com
