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Avaya
News
The IoT Playbook for Wireless LAN
Wireless LAN is the final missing piece of the IoT puzzle.
However, not all WiFi solutions are created equal, and there are many factors...
Latest
Avaya Unveils Oceanaâ„¢: the Digital Communications Experience Solution for Customer Engagement
With nearly 90 percent of enterprises engaged in digital transformation efforts and making Customer Experience the top priority, few have actually mapped their customers’...
Technology
Transforming the Customer Experience with Chatbots and Avaya
By Savio Tovar Dias, Systems Engineer Leader, Avaya EMEA
2016 is shaping up to be the year of the Chatbot. From Jarvis, Mark Zuckerberg’s Iron...
On The Beat
ACC Thailand Rings in Digital Thailand with new Avaya Customer Experience Solutions
Advanced Info Service (AIS) Public Company Limited, Thailand's largest GSM mobile phone operator, today announced that it has upgraded its customer contact center system...
Technology
Avaya a Leader in Gartner’s 2016 Magic Quadrant for Contact Center Infrastructure
Avaya announced today that this year marks the 16th year positioned as a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure, a...
Latest
Avaya SDN Fx – Not quite SDN, but that’s ok
Avaya's Chief Technologist for Software Defined Architecture Jean Turgeon, opined that Avaya's SDN Fx solution brings businesses pretty close to software-defined networking (SDN) and...
Latest
Avaya’s Smart Campus solution at ATF 2016, Bangkok
An Avaya expert explains about the vendor's smart campus solution that can be controlled via a mobile device, and integrates with an ecosystem of...
Latest
Enabling smart solutions via SIP communications
Avaya’s VP and Chief Technologist for Software Defined Architecture, Jean Turgeon, opined that if a city enables city-wide WiFi services, it does not necessarily...