Tag:
customer experience
Latest
Sage: Improving Customer Service with AI
Just how far has Malaysia come since the government announced plans to develop a National Artificial Intelligence Framework in 2017?
IDC Asia/Pacific Enterprise Cognitive/AI...
Latest
Takaful Malaysia enhances customer-centricity with technology
When officiating Share/Guide's annual conference this year, deputy minister of of Communications and Multimedia, Eddin Syazlee Shith had said, "I would like to encourage...
On The Beat
Oracle Introduces a Smarter Approach to Customer Experience Management
Oracle today announced a series of new innovations within the Oracle Customer Experience (CX) Cloud Suite. By combining innovative new technologies such as chatbots...
Latest
Gartner: Smartphone Users Spend Nothing on Apps, In-App Transactions Another Matter
Over half of smartphone users spend no money on smartphone apps (paid-for downloads and in-app transactions), according to a new survey by Gartner, Inc....
Latest
When images are worth a thousand buy clicks
Visual representations of the Internet have come a long way. The amount of data on a website now, could very easily be more than...
Technology
2017: The Year of the Connected Customer
By Brian Donn, APAC VP of CX for Oracle
We are now squarely in the age of the Customer. Customers are more empowered and choose...
On The Beat
Malaysia Airlines boosts ‘traveller first’ approach with landmark Amadeus technology agreement
Airline to enhance merchandising capabilities with Amadeus Partnership to focus on transforming passenger services, developing new revenue streams and revamping the online shopping experience...
On The Beat
DigitasLBi and Oracle Launch Dedicated Solutions Group; a New Agency and Alliance Model for Clients Globally
DigitasLBi, a global marketing and technology agency, and Oracle have joined forces to launch DigitasLBi’s OSG (Oracle Solutions Group) – a dedicated Oracle Digital...