Join our community and be part of the conversation.
To subscribe, simply enter your email address on our website or click the subscribe button below. Don't worry, we respect your privacy and won't spam your inbox. Your information is safe with us.
Bank Syariah Indonesia, more commonly known as BSI, is a state-owned Islamic bank based in Jakarta. BSI is the result of a February 2021 merger of three Islamic banks, and as of 2024, it is one of the largest Islamic banks in terms of customer numbers. As of 2024, BSI boasts revenue exceeding $1.2 billion USD and utilises Cloudera for its critical data operations.
Recognising data opportunities
As one of the top Islamic banks, BSI must continually improve to keep pace with evolving customer data and demands. As the 2021 merger was finalised, BSI aimed to combine its existing customer data, but it had information from disparate sources that needed to be joined and organised.
BSI encountered common roadblocks during a merger in areas of data duplication, system redundancies, and operational inefficiencies, and sought a way to transform this historic bank merger and opportunity into a single source of truth for BSI and its operations. To accomplish this task, BSI turned to Cloudera’s platform, which enabled BSI to achieve these critical goals.
“This is where our partnership with Cloudera became highly strategic,” Andy Nugroho, SVP Data & Decision Management, from BSI said. “We began our data journey with a simple infrastructure, but have now completely transformed it with Cloudera.”
Streamlining critical financial information
As a financial institution with multiple data sources resulting from the merger, the Cloudera platform, along with its ability to accelerate adoption through Cloudera Professional Services, enabled BSI to unify legacy data. This allowed the bank to make informed business decisions based on accurate information.
In addition, BSI utilizes the analytics on now merged data sources for use cases such as fraud detection and customer personalisation, enabling it to stay ahead of the competition, attract new customers, and retain existing clients.
With BSI’s enhanced analytics capabilities, resulting from Cloudera’s platform, the bank developed automated reports and dashboards to view this customer data and identify both growth opportunities and viable business strategies. Now able to both visualize data and extract critical insights from the new dashboards, BSI saw its net profit grow by 22.8 percent in 2024.
BSI intends to stay on track to become the premier Islamic bank in the world, utilizing new technology to continue innovating. BSI has now established a foundation of trusted data, which it can capitalise on by deploying AI in the years ahead. The bank aims to remain one of the most technologically advanced Islamic banks moving forward.
