Tag:
Cognizant
Event Spotlight
Etihad Airways partners with Cognizant to reimagine digital guest experience across the group
Etihad Airways, the national airline of the United Arab Emirates, and Cognizant (NASDAQ: CTSH), a leading provider of information technology, consulting, and business process...
Article & News
Product support transformation
Today, product support is going through significant transformation, from ‘do it for me’ (assisted help), to ‘do it yourself’ (self-help), to ‘care in-built’ (real...
Article & News
Innovating product support
Cognizant’s VP of Technology Practice, Yoosuf Mohamed had observed that post-sales support is fast emerging as the key competitive advantage for staying relevant and...
Article & News
The Chief Support Officer
By Cat YongAccording to Cognizant’s VP of Technology Practice, Yoosuf Mohamed, many organisations are still in the era of customer contact centers, where...