Standard Chartered [“the Bank”] launched its first Global Fusion Centre in Malaysia, reinforcing the country’s status as a strong talent ecosystem and a key strategic technology hub for the Group.
The Global Fusion Centre’s integrated model brings together the Bank’s people, technology and intelligence to enhance operational resilience and improve its ability to respond decisively in real time. The move also underscores the Bank’s commitment to strengthening the trust it has with clients, regulators and other key stakeholders.
Speaking at the inauguration, Yang Berhormat Gobind Singh Deo, Minister of Digital, Malaysia said: “Malaysia’s continued growth in the digital economy is supported by one of our greatest strengths: our people. Their skills and adaptability have helped position Malaysia as a trusted regional hub for digital services, technology and high-value operations, while remaining connected to the global market. Centres like this showcase how Malaysia provide the talent and infrastructure that support technology and digital innovations on a global scale.”
Cybersecurity and operations talents form the foundation of Global Fusion Centre
The Global Fusion Centre is located at the Bank’s Global Business Services (GBS) hub in Malaysia, which was first established in 2001. As the country’s first multi-disciplinary global business services centre of an international bank, GBS Malaysia supports the Bank’s businesses across more than 50 markets worldwide. Since its inception, it has grown into Standard Chartered’s second largest GBS footprint in the world after India, employing more than 4,400 people, with Malaysian talents making up 85% of its workforce.
Sharon Chung, Interim Location Head of Standard Chartered GBS Malaysia, said: “We are proud of GBS Malaysia’s achievements in delivering world-class services and developing local talent for the past 25 years of its operations. Our continued investment in people and capabilities reflects our long-term commitment to Malaysia, helping us build future-ready skills, strengthen our operational core and enabling the Bank’s innovation across our international network.”
Mak Joon Nien, CEO of Standard Chartered Malaysia, noted, “With the establishment of the Global Fusion Centre in Kuala Lumpur to serve Standard Chartered’s global network, we are demonstrating our continued commitment and confidence in Malaysia. This initiative underscores our support for the country as it pivots to become a global technology hub and aligns with the national strategy pillars of world-class digital infrastructure, robust trust frameworks in data and cybersecurity, and nurturing future-ready talent as Malaysia advances towards its vision of being an AI Nation by 2030.”
